At xi111 we take the privacy of our players seriously. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, how long we keep it, and what rights you have over your own information. We have written it in plain language so you do not need a law degree to understand it.
Our Commitments
These six principles summarise xi111's core privacy commitments. They are a snapshot — the full legal detail is in the sections below.
All data transmitted between your device and the xi111 Platform is protected using 256-bit SSL/TLS encryption. Account data is stored on access-controlled servers with physical and logical security controls in place. We regularly review and update our security infrastructure.
xi111 does not sell, rent, or trade your personal information to third-party marketing organisations. Your data is used solely for the purposes described in this Privacy Policy — running your account, processing payments, complying with legal obligations, and improving the Platform.
You have the right to access, correct, and in certain circumstances delete the personal data xi111 holds about you. You can also request a portable copy of your data, object to certain processing activities, and withdraw consent where processing is based on consent. Contact support to exercise these rights.
xi111 retains personal data only for as long as is necessary for the purposes outlined in this policy, or as required by our licensing authority and applicable law. Account data for closed accounts is typically retained for five years to satisfy anti-money laundering record-keeping obligations.
xi111 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the Platform is used. Essential cookies are necessary for the Platform to function. Analytics and preference cookies can be managed through your browser settings.
xi111 processes personal data in compliance with the data protection requirements imposed by our international gaming licence. Where required, we share data with our licensing authority, financial crime agencies, and KYC verification partners — never beyond what is legally necessary.
This Privacy Policy ("Policy") is issued by xi111 ("xi111", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "User") who access, register on, or interact with the xi111 online gaming platform at xi111.app and all associated pages and services (collectively, the "Platform").
This Policy should be read together with the xi111 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. By using the xi111 Platform, you confirm that you have read and understood this Privacy Policy.
We are committed to protecting the privacy and security of all xi111 users across Pakistan — whether you are playing live casino in Karachi, following PSL betting markets from Lahore, or accessing slot games from Islamabad. This Policy applies to all of these interactions equally.
Plain Language Summary: This Policy tells you what data xi111 collects about you, why we collect it, who we might share it with, and what you can do about it. We have aimed to write it clearly. If anything is unclear, please contact our support team.
For the purposes of applicable data protection law, xi111 is the data controller in respect of the personal data it collects from Users of the Platform. This means xi111 is responsible for determining the purposes for which, and the means by which, your personal data is processed.
Where xi111 engages third-party processors to handle personal data on its behalf — such as KYC verification providers, payment processors, or analytics services — xi111 ensures that appropriate data processing agreements are in place, binding those processors to confidentiality and security obligations no less stringent than those imposed on xi111 itself.
If you have any questions about who controls your data or how to exercise your rights, please contact xi111 Customer Support via live chat or at the email address listed in Section 16 of this Policy.
xi111 collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically when you use the Platform; and from third parties such as KYC verification providers and payment processors. The categories of data we collect are as follows:
3.1 Registration & Identity Data
3.2 Financial & Transaction Data
3.3 Gaming & Behavioural Data
3.4 Technical & Device Data
3.5 Communications Data
Note on Sensitive Data: xi111 does not intentionally collect special category personal data (such as health, racial, or political data) except where strictly necessary — for example, where a player discloses a gambling-related health concern in the context of a responsible gaming request. Such disclosures are handled with heightened confidentiality.
xi111 uses the personal data it collects for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your xi111 account; authenticating logins; processing password resets. |
| Payment Processing | Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT; reconciling transaction records. |
| KYC & Compliance | Verifying your identity and age; conducting anti-money laundering (AML) checks; meeting licensing obligations. |
| Game & Service Delivery | Delivering casino games, sports betting markets, and promotional content; calculating and crediting winnings and bonuses. |
| Fraud Prevention | Detecting and investigating suspected fraud, collusion, multi-accounting, and other prohibited conduct. |
| Responsible Gaming | Monitoring play patterns for problem gambling indicators; enforcing player-set limits and self-exclusion requests. |
| Customer Support | Responding to enquiries, resolving disputes, and maintaining support correspondence records. |
| Platform Improvement | Analysing aggregated usage data to improve site performance, game offerings, and user experience. |
| Marketing Communications | Sending promotional emails and SMS messages about xi111 offers where you have given consent. You may opt out at any time. |
| Legal Obligations | Complying with regulatory reporting requirements, court orders, and instructions from licensing or law enforcement authorities. |
xi111 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
Withdrawing Consent: To withdraw consent for marketing communications, click the unsubscribe link in any xi111 promotional email or contact Customer Support directly. Withdrawal of consent does not affect your ability to continue using the xi111 Platform.
xi111 does not sell your personal data. We share your data only in the circumstances described below, and only to the extent necessary for each stated purpose:
No Third-Party Marketing: xi111 does not disclose your personal data to third parties for their own marketing or advertising purposes under any circumstances.
xi111 operates as an internationally licensed gaming platform. In the course of providing services to players in Pakistan and other markets, your personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan.
Where such transfers occur, xi111 takes appropriate steps to ensure that your personal data receives an adequate level of protection, including:
By using the xi111 Platform, you acknowledge that your data may be transferred internationally in accordance with the safeguards described in this section.
The xi111 Platform uses cookies — small text files stored on your device — and similar tracking technologies to deliver, maintain, and improve the Platform experience. The cookies xi111 uses fall into the following categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the Platform to function — including session authentication, login state, and security tokens. | No — Platform cannot function without these. |
| Functional | Remember your language preferences, display settings, and responsible gaming tool configurations. | Yes — via browser settings. |
| Analytics | Aggregate, anonymised data on how users navigate the Platform, used to identify and fix usability issues. | Yes — via browser settings. |
| Security | Detect and prevent fraud, bot activity, and account takeover attempts. | No — required for platform security. |
You can manage or delete cookies through your browser's settings menu. Please be aware that disabling non-essential cookies may affect certain Platform features. xi111 does not use third-party advertising cookies or cross-site tracking pixels that would allow external advertisers to monitor your activity across the internet.
xi111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The general retention periods applicable to xi111 data are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.
xi111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Your Responsibility: xi111's security measures protect the platform side of the connection. You are responsible for keeping your account password confidential and ensuring your personal device is secure. xi111 will never ask for your password via live chat, email, or any other channel.
Depending on applicable data protection law, you may have the following rights in relation to the personal data xi111 holds about you:
To exercise any of the above rights, please contact xi111 Customer Support via live chat or by email at [email protected]. xi111 will respond to all valid requests within 30 calendar days. We may request proof of identity before processing your request to protect against unauthorised data access.
No Charge: Exercising your data rights is free of charge. xi111 will only charge a reasonable administrative fee in exceptional circumstances where requests are manifestly unfounded or excessive, and will notify you in advance if this applies.
The xi111 Platform is strictly intended for adults aged 18 years and over. xi111 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under the age of 18 has registered an account or provided personal data to xi111, please contact our Customer Support team immediately via live chat or at the email address in Section 16. We will investigate and act promptly.
xi111 employs age verification procedures during the KYC process to help prevent underage access. These procedures include document verification against government-issued identity documents such as the CNIC or passport.
xi111 uses your gaming behavioural data — including session length, deposit frequency, bet size patterns, and loss-to-deposit ratios — as part of our commitment to responsible gaming. This data is used to:
Responsible gaming data is handled with heightened sensitivity and is accessible only to xi111 staff with a specific need to review it for player protection purposes. It is not used for marketing profiling.
If you are concerned about your gambling habits, please visit our Responsible Gaming page, where you can learn about the tools available to you and access guidance on seeking external support. Remember: xi111 is for entertainment purposes only, and we are here to help if gaming stops feeling fun.
The xi111 Platform may contain links to third-party websites or services — for example, links to payment provider portals or licensing authority pages. These third-party sites operate independently of xi111 and have their own privacy policies. xi111 is not responsible for the privacy practices or content of any third-party website.
We recommend that you review the privacy policy of any third-party site you visit before providing personal information. xi111 does not endorse or make any representations about third-party sites linked from the Platform.
xi111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When we make material changes, we will notify registered Users by email or via an in-platform notification prior to the updated Policy taking effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the xi111 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
If you disagree with any changes to this Policy, you may close your account by contacting Customer Support before the effective date of the revision. Closure requests will be processed in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way xi111 processes your personal data, please contact us through any of the following channels:
When contacting us about a data rights request, please include your registered account username and a brief description of your request. We may ask for proof of identity to process your request securely.
xi111 is committed to keeping your data safe and your gaming experience transparent. Whether you are in Karachi, Lahore, Faisalabad, Islamabad, or anywhere else across Pakistan — your privacy matters to us. We are here 24/7 if you need us.
Start Playing Securely
Now that you know exactly how xi111 handles your data, you can play with complete confidence. PKR deposits, 500+ games, live PSL betting, and round-the-clock support — all backed by serious data protection commitments. 18+ only. Please play responsibly.
256-bit SSL | No Data Selling | Internationally Licensed | 🔞 18+ Only